How Microsoft uses GenAI for compliance | EY
Microsoft stands at the vanguard of the AI revolution. Their significant investment in generative AI (GenAI) technologies is driving swift progress in the Microsoft Azure AI technology stack and the Microsoft 365 product suite. A fundamental pillar of Microsoft’s growth strategy involves embracing and exemplifying the responsible and efficient utilization of this transformative technology for their customers. Functional leaders across the organization have the mandate to actualize the technology’s potential.
The Microsoft Corporate, External, and Legal Affairs (CELA) team acknowledged the transformative potential that GenAI holds for the department. Their aim was to fast-track the deployment of Microsoft Azure-driven solutions that are in line with their core strategic goals, which include employing AI to enhance CELA’s services in compliance, advisory and transactional work, starting with regulatory compliance.
Like other multinational corporations, Microsoft must keep abreast of changes in regulations across the jurisdictions where it operates. It must quickly assess the resulting impacts on its business, offer guidance and demonstrate compliance to regulators. These responsibilities demanded considerable manual effort from CELA lawyers to review regulations, determine their alignment with Microsoft policy and communicate advice to internal and external stakeholders.
While AI had the potential to alleviate much of this manual effort, CELA’s leadership team recognized the challenges inherent in driving adoption of rapidly evolving, new and emerging technology among legal professionals. Lawyers require high quality, consistency and predictability in their work product. Developing solutions that gain the confidence of the team requires the collective knowledge and experience of data scientists, business strategists and tenured legal professionals.
CELA’s leadership team committed to developing an approach that their legal practitioners could trust and supporting them as they adapt to this monumental shift. They also understood the role Microsoft’s legal department could play in positively influencing their workforce and guiding the industry toward successful technology adoption. Armed with a growth mindset and recognizing the rapid evolution of technology, CELA’s AI leadership engaged EY Law teams to bolster the efforts of their internal transformation team as they worked through over 250 potential use cases gathered from CELA.
EY Law and CELA teams both recognized the urgency to capitalize on the growing interest and excitement with a solution that would gain the confidence of the legal department while helping to meet ambitious deadlines that would demonstrate concrete benefits in terms of adoption and return on investment.
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